Sections

Verizon’s being deducted from my good list

Brooklyn Daily
Share on TwitterTweet
Share on Facebook
Subscribe

Don’t miss our updates:

When we purchased the iPhone 4 from Verizon for our daughter Bri, (after the much-heralded BlackBerry debacle of 2010), I thought it prudent to pick up the insurance policy from Verizon, should a terrible fate like dropping it in the commode befall the new phone.

All was well for almost a year, until several weeks ago, when the precious iPhone 4 dropped, and even though it was in one of the color-coordinated, jazzy-printed, super-protective cases that Bri received as a stocking-stuffer, the front glass still cracked. So much for color coordinated, jazzy-printed, super-protective phone cases.

Fear not — we have insurance. I’ve faithfully paid that $10-a-month for the last 11 months.

But when Bri went to Verizon to get the phone fixed, the guy there tells her, “You don’t get a free phone, and it’ll cost $179 to fix.”

“But we have insurance,” Bri says, to which the Verizon guy replied, “You don’t get a free phone, and it’ll cost $179 to fix.”

She tells me this, and I’m annoyed.

“But we have insurance! They must be pulling your chain because they see you’re a kid,” I sagely advise.

“No, mom, you don’t understand,” she says. “Apple changed it’s policy and they don’t give out new phones anymore, too many people took advantage.”

“No,” I say, “We pay our insurance to Verizon, it’s up to them to repair the glass.”

This past Sunday, I took a trip with Bri and the phone to Verizon.

“Look I have insurance, the glass is broken and someone told my daughter it was going to cost us $179 to fix. How come? I have insurance.”

“We’ll fix it but you have to pay the deductible of $179,” he informs me.

“What deductible?” I ask.

“Well you know every insurance policy has a deductible.”

Like I don’t know from a deductible.

“No one said anything about a deductible when I purchased the insurance 11 months ago,” I say. “Why would I, or anyone else in their right mind, pay for insurance if the deductible is almost the same price as what I paid for the phone last year?”

He just shook his head and smiled.

After several minutes of useless haggling, I accepted defeat and said, “Bri, you will have to live with a cracked glass ’cause as sure as god made little green apples, I am not going to pay this store one more blessed cent for this phone. Especially after blowing a whole year for a cockamamy insurance plan.

Even more annoyed, I tell the Verizon rep, “Take off the insurance. I refuse to pay for it anymore.”

So he takes the fee off, hands me a piece of paper, smiles and says, “Thanks for choosing Verizon.”

Not for Nuthin’ it was a lot easier when pay phones were on every corner and the only thing you had to worry about was having a handy wipe to clean off the mouth piece.

National Affairs columnist Joanna DelBuono appears on BrooklynDaily.com every Wednesday. E-mail her at jdelbuono@cnglocal.com.
Updated 11:48 am, January 16, 2019
Today’s news:
Share on TwitterTweet
Share on Facebook
Subscribe

Don’t miss our updates:


Reasonable discourse

Comments closed.

First name
Last name
Your neighborhood
Email address
Daytime phone

Your letter must be signed and include all of the information requested above. (Only your name and neighborhood are published with the letter.) Letters should be as brief as possible; while they may discuss any topic of interest to our readers, priority will be given to letters that relate to stories covered by The Brooklyn Paper.

Letters will be edited at the sole discretion of the editor, may be published in whole or part in any media, and upon publication become the property of The Brooklyn Paper. The earlier in the week you send your letter, the better.

Keep it local!

Stay in touch with your community. Subscribe to our free newsletter: