Verizon’s being deducted from my good list

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When we purchased the iPhone 4 from Verizon for our daughter Bri, (after the much-heralded BlackBerry debacle of 2010), I thought it prudent to pick up the insurance policy from Verizon, should a terrible fate like dropping it in the commode befall the new phone.

All was well for almost a year, until several weeks ago, when the precious iPhone 4 dropped, and even though it was in one of the color-coordinated, jazzy-printed, super-protective cases that Bri received as a stocking-stuffer, the front glass still cracked. So much for color coordinated, jazzy-printed, super-protective phone cases.

Fear not — we have insurance. I’ve faithfully paid that $10-a-month for the last 11 months.

But when Bri went to Verizon to get the phone fixed, the guy there tells her, “You don’t get a free phone, and it’ll cost $179 to fix.”

“But we have insurance,” Bri says, to which the Verizon guy replied, “You don’t get a free phone, and it’ll cost $179 to fix.”

She tells me this, and I’m annoyed.

“But we have insurance! They must be pulling your chain because they see you’re a kid,” I sagely advise.

“No, mom, you don’t understand,” she says. “Apple changed it’s policy and they don’t give out new phones anymore, too many people took advantage.”

“No,” I say, “We pay our insurance to Verizon, it’s up to them to repair the glass.”

This past Sunday, I took a trip with Bri and the phone to Verizon.

“Look I have insurance, the glass is broken and someone told my daughter it was going to cost us $179 to fix. How come? I have insurance.”

“We’ll fix it but you have to pay the deductible of $179,” he informs me.

“What deductible?” I ask.

“Well you know every insurance policy has a deductible.”

Like I don’t know from a deductible.

“No one said anything about a deductible when I purchased the insurance 11 months ago,” I say. “Why would I, or anyone else in their right mind, pay for insurance if the deductible is almost the same price as what I paid for the phone last year?”

He just shook his head and smiled.

After several minutes of useless haggling, I accepted defeat and said, “Bri, you will have to live with a cracked glass ’cause as sure as god made little green apples, I am not going to pay this store one more blessed cent for this phone. Especially after blowing a whole year for a cockamamy insurance plan.

Even more annoyed, I tell the Verizon rep, “Take off the insurance. I refuse to pay for it anymore.”

So he takes the fee off, hands me a piece of paper, smiles and says, “Thanks for choosing Verizon.”

Not for Nuthin’ it was a lot easier when pay phones were on every corner and the only thing you had to worry about was having a handy wipe to clean off the mouth piece.

National Affairs columnist Joanna DelBuono appears on every Wednesday. E-mail her at
Updated 11:48 am, January 16, 2019
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